For Members

The Access Health C3 Health Plan is low cost coverage available to eligible individuals and their families in the Muskegon area. C3 Stands for “Choice, Challenge, and Change” representing a pathway toward helping members take responsibility for making healthier choices, the most significant way to improve health and control costs. An essential part of this pathway is Access Health’s Continuous Health Improvement program which actively helps members take charge of their own lifestyles and health management to achieve and maintain their optimal health.

C3 Health is Community Based Coverage

Access Health is a true community venture, drawing commitments and resources from around the Muskegon area. This multi-share financing arrangement combines resources from community stakeholders with a vested interest in community health – including hospitals, businesses, and members – to sustain coverage affordability. This is part of what makes the C3 Health plan affordable for members. Members pay 30% of the premiums while other community interests cover the balance.

CHI Helps Members Take Personal Responsibility for their Health

Through the Continuous Health Improvement (CHI) program the community has taken on a shared responsibility for the health of the members. But members, as a partner in this arrangement, bear the greatest responsibility for making the actual steps toward improved health, and therefore cost reduction. Unhealthy behaviors are the biggest drivers of healthcare costs. It is the member’s responsibility to make healthy choices, and the CHI program will help.

The CHI program is the most significant process responsible for cost savings with the C3 plan. It is designed to help individuals learn about and take control of their own health choices. It helps Members get to “know their numbers” through participation in Health Risk Assessments and biometric screenings. The results provide each member with their own personal health risk profile. Based on each person’s results, they will be assisted by the C3 Health Plan coaches in designing a health improvement plan that fits their individual needs. C3 further supports the CHI with classes a member can take and activities they can participate in to enjoy better health.

CHI Program Annual Requirements:

  • Health Risks Appraisal, biometrics and lab screenings – typically within the first month following enrollment
  • First meeting with a health coach – within the first three months
  • Attending the first health class to manage a health risk factor – within the first six months
  • Establish a Primary Care Physician – within the first six months
  • Second meeting with a health coach – before nine months
  • Attend a second health class – before the end of the enrollment year

The staff at Access Health has expertise in many areas such as: Exercise Science, Nutrition, Tobacco Cessation Education, Stress Management / Behavioral Health, Diabetes, Asthma, COPD, Cardiovascular Education, Nursing and much more. Staff will work with each person to create a personalized plan based on their current health status and to reduce health risks in the future.


Members of C3 Health have all the same privacy rights as with any medical plan. Review Access Health's privacy notice for more information on privacy rights.